Refund policy
Refund & Return Policy
1. EU Consumers
Consumers residing in the European Union may withdraw from the contract within 14 days without giving any reason.
2. Order Cancellation
Orders can usually be cancelled before they have been forwarded to the supplier or fulfillment center. Once processing has started, cancellation may no longer be possible.
3. Returns
To help us process your request smoothly, please contact us before returning any item. The return address will be provided after verification and may differ from our business address.
For approved returns, the customer is generally responsible for the return shipping costs unless the item is defective, damaged, or delivered incorrectly.
4. Customers Outside the European Union
For customers outside the European Union, returns for change of mind, mistaken purchase, no longer needed, or dissatisfaction are generally not available.
If a product is defective, damaged during transport, or delivered incorrectly, we will of course review the case and assist with an appropriate solution.
Please report any defect within 60 days of delivery.
5. Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 30 days of delivery and include a brief description together with photo or video evidence so that we can investigate the issue as quickly as possible.
6. Refunds
Refunds are processed after verification and will be issued to the original payment method used for the purchase.
7. Delivery Issues
If tracking information shows that an order has been delivered but you have not been able to locate it, please contact us promptly. We will do our best to assist you.
We may ask you to:
- check with household members and neighbors,
- check any safe places around the delivery address, and
- cooperate with the carrier during their investigation.
Delivery investigations are handled in accordance with the carrier’s procedures and applicable law.